Privacy Policy

At pelen.io ("pelen," "we," "our," or "us"), we take privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, applications, and services (collectively, the "Services").

By accessing or using pelen, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in three primary ways: information you provide, information collected automatically, and information from third parties.

1.1 Information You Provide

This may include:

• Name, email address, and contact details
• Company name, role, and business information
• Account credentials and authentication data
• RFQs, specifications, messages, uploaded files, and documents
• Communications with us (support requests, feedback, inquiries)

1.2 Information Collected Automatically

When you use pelen, we may automatically collect:

• IP address and approximate location
• Browser type, device type, operating system
• Pages viewed, features used, and interaction data
• Cookies and similar tracking technologies

This data helps us improve performance, security, and usability.

1.3 Information from Third Parties

We may receive information from:

• Authentication providers (e.g., identity or SSO services)
• Payment processors (billing status only — we do not store card numbers)
• Analytics and infrastructure providers

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Services
• Facilitate RFQs, vendor matching, negotiations, and analytics
• Authenticate users and secure accounts
• Communicate with you about updates, support, and service-related notices
• Monitor usage and prevent fraud, abuse, or misuse
• Comply with legal obligations

We do not sell your personal data.

3. AI & Automated Processing

pelen uses AI-driven systems to assist with:

• Interpreting RFQs and intent-based sourcing
• Evaluating quotes and vendor responses
• Generating recommendations and insights

AI processing operates on the data you submit within the platform.

We do not train public or third-party AI models on your private or proprietary data without explicit permission.

4. How We Share Information

We only share information when necessary:

4.1 Service Providers

Trusted third-party providers help us operate the platform (e.g., hosting, analytics, payments). These providers are contractually obligated to protect your data.

4.2 Business Transactions

If pelen is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose information if required by law, subpoena, or legal process, or to protect the rights, safety, or security of pelen and its users.

5. Data Retention

We retain information only as long as necessary to:

• Provide the Services
• Meet legal, regulatory, or contractual obligations
• Resolve disputes and enforce agreements

You may request deletion of your account and associated data, subject to legal requirements.

6. Cookies & Tracking Technologies

pelen uses cookies and similar technologies to:

• Maintain sessions and authentication
• Analyze usage and improve performance
• Remember preferences

You can control cookie behavior through your browser settings, though some features may not function properly without them.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information, including:

• Encryption in transit and at rest (where applicable)
• Secure access controls
• Ongoing monitoring for vulnerabilities

No system is 100% secure, but we work continuously to protect your data.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where applicable

Requests can be made by contacting us at the email below.

9. International Data Transfers

If you access pelen from outside the United States, your information may be processed and stored in the U.S. or other jurisdictions. We take steps to ensure appropriate safeguards are in place.

10. Children's Privacy

pelen is intended for business use and is not directed to individuals under the age of 13. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date and, if the changes are material, provide notice through the Services.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at: